TOWN OAKS SUMMARY OF SNOW REMOVAL SERVICES 2019-20 WINTER SEASON
A. WALKWAYS, STEPS
Walkways and steps will be shoveled after each snowfall. Snowfall depth from a trace to 6” will be cleared within 12 hours after snowfall ceases, snowfalls from 6” to 12” will be cleared within 18 hours after snowfall ceases and snowfalls of 12” or more will be cleared within 24 hours.
B. DRIVES & PARKING AREAS
For every snowfall exceeding 1 1/2”, drives and parking areas will be cleared of new snow accumulation. Snowfall depth from 1 1/2” to 6” will be cleared within 6 hours after snowfall ceases, snowfalls from 6-12” will be cleared within 12 hours and snowfalls of 12” or more will be cleared within 18 hours. For snowfalls over 4”, plow passes for open-up will be completed prior to 7:00 A.M. or 4:00 P.M. through each drive area and parking aisle, even before the snowfall ceases, to allow traffic to and from the garages and parking areas.
C. SANDING
Drives, parking areas and walkways will be sanded after freezing rain or when requested by the Board of Directors or Omega Property Management.
D. HOMEOWNER RESPONSIBILITIES
1. Ice accumulations on steps and garage aprons caused by drainage. 2. Snow removal underneath and around parked cars.
E. SNOW ACCUMULATIONS
Snow depth accumulations will be determined as measured at the MSP Airport.
F. DAMAGE TO PROPERTY
Although every effort will be taken to eliminate property damage, accidents occasionally occur. It is the homeowner's responsibility to notify Omega Property Management in a timely manner of any damage caused by the Contractor. If you have any questions or concerns about the service provided, please channel your questions through Omega Property Management.
G. PARKING
Snow plowing service will commence following any new snowfall accumulation of 1 1⁄2 or more inches. In the event that the Minnesota Department of Transportation calls equipment off the roads in the metropolitan areas and/or if wind gusts are 30 mph or greater, the contractor will have the option to call off snow removal operations until conditions improve, and the removal deadline will be adjusted accordingly. Please refer to the following guidelines to determine when to move your vehicle.
A snow emergency will be declared following all snowfalls of 1-1/2” and greater, as measured at the MSP Airport. If the snowfall has stopped by 7:00 a.m., all vehicles must be removed from the parking lots by 9:00 a.m. that same day, and must remain out until the lot has been completely plowed. If the snowfall stops after 7:00 a.m., then the complete plowing will be done the following day with the same requirement that all vehicles must be out of the lots from 9:00 a.m. until plowing has been completed in that lot.
Violators are subject to the assessments of fines against the unit owner, and repeat violators are subject to having their vehicles towed and impounded.
(See other side)
Commonly Asked Questions and Concerns
Question: Why are the stakes installed along the drives gone before winter hardly gets started?
Answer: These markers are placed to help identify the edges of the asphalt. They are only needed until snow ridges from plowing have been created. If you see that kids have removed, moved, or broken off these markers, please reinstall them to help protect your property from snow plow damage.
Question: Why do they plow part of the driveway even though the snowfall has not ceased?
Answer: Your contract requires that for major snowfalls the center of the drives are to be plowed even
before the snowfall stops. (See the details on the other side of this sheet.)
Question: When it gets slippery is the Contractor required to sand?
Answer: Generally speaking, slippery drives, walkways and steps are not the Contractor's responsibility. In all cases, sanding has been established by the Board of Directors to be done under only very specific conditions. (See other side.)
Question: Are the time frames allowed for work completion ever exceeded?
Answer: Yes, but only for extreme weather conditions. Your contract contains provisions for heavy snowfalls accompanied by high winds, and under these situations the Contractor will provide the services as quickly and efficiently as possible.
Question: My car was left out during plowing operations and now I moved it. Will they come back and
replow?
Answer: The Contractor cannot be responsible to return after every car is moved. They will, however, return once within 48 hours to clear missed parking areas. The best solution is to move the car before they start plowing your driveway area.
Question: I moved my car before the plow truck came; why didn't they plow my parking space?
Answer: There may not have been enough room to get the plow truck and blade in without causing
damage to either your neighbor's car or other property.